Capture the Customer

Understand, Retain and Reward Your Customers

By delivering targeted messages to your audence, you can strengthen existing customer relationships, and start new ones. Our optional DigiQ Plus eCRM system allows you to leverage the data collected with DigiQ devices so that you can grow and strengthen your customer loyalty.

If you have already invested in eCRM technology, DigiQ Plus allows you to export the data collected in a format which can be imported into your existing system.

Some of the features of DigiQ Plus include:

• Data Collection Scheduling / Management
• Statistics and Reporting
• Customer Transaction Tracking
• Customer Communications

Data Collection Scheduling / Management

Schedule your data collection events (if applicable) and access your data from this simple view by:

• Date
• User permission level (eg. salesperson, manager, data collector etc.)
• Special promotional campaign

Statistics and Reporting

Analyze your consumer’s responses to your questions in tabular, pie chart and bar graph visual formats.

The data can be filtered and subsequently analyzed using flexible criteria including (but not limited to):

• Date Range
• Survey Question(s) (eg. What do you think of our new product X?)
• Age Range
• Gender
• City
• Postal / Zip Code region
• Custom Fields (eg. Weather on data collection day)

Customer Transaction Tracking

Track your customer visits and their survey response changes over time. Not only will you be able to identify your best customers, but you can also use their stated preferences to reward them appropriately!